ALL ORDERS ARE SHIPPED TUESDAY MORNING EACH WEEK TO CREATE CONSISTENCY WITH SUBSCRIPTION ORDERS/DELIVERIES AND ALSO DUE TO THE PRODUCT BEING PERISHABLE. ORDERS NEED BE IN BEFORE MONDAY EACH WEEK TO GUARANTEE THEY WILL BE DISPATCHED TUESDAY MORNING
How much does shipping cost?
We offer free shipping to Sydney, Melbourne, Brisbane, Gold Coast, Newcastle, Wollongong, Ulladulla, Illawarra and Central Coast via Fastway Couriers.
Delivery instructions and time frames
Sydney, Melbourne, Brisbane, Gold Coast, Newcastle, Woolongong, Ulladulla, Illawarra and Central Coast orders are shipped Tuesday morning from Sydney.
Sydney Metro areas may arrive Tuesday afternoon. We expect all deliveries made in the specified areas Wednesday/Thursday.
Note: Please note that our couriers do not operate on weekends or public holidays.
Please be prepared for slight delays to your delivery around Christmas, Easter and public holidays.
How will my order be shipped?
Fresh Patch use Fastway Couriers to ship your order and therefore you must supply a street address as PO boxes and Parcel lockersare unable to be delivered to.
As with most delivery services, the couriers that will deliver your order do not have a standard or set time of the day that goods are delivered. Your order will be delivered on Tuesday or Wednesday, latest Thursday depending on your location and generally only during business hours 8am-6pm.
During your checkout process there will be a special delivery instructions comment box if you have any special requests. Please note: not all requests will be able to be made, however we will attempt to ensure we provide the best service we can.
Do I need to be home to receive my delivery?
If you are not at home to receive your delivery, your Fresh Patch will be left at your specified address.
Who’s liable if the parcel gets lost or damaged?
As all Fresh Patch product deliveries are subject to Authority to Leave, Fastway Couriers or Fresh Patch Pty Ltd are not liable for any loss or damage to the parcel.
This means it's really important there‘s a safe place the parcel can be left.
What happens if my order does not arrive in the estimated time frame?
Please contact email@example.com
WE DO NOT ACCEPT RETURNS for Fresh Patch mini, Fresh Patch small dog and Fresh Patch Large dog products as these products are perishable.
WE DO NOT OFFER A RETURN SHIPPING SERVICE ON ACCESSORY PRODUCTS
- Accessory items may be returned if unused at customers own expense as we do not offer a return shipping service. The refund will processed once item is returned to Fresh Patch and examined by our staff and deemed to be unused and undamaged.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.